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Palmdale Water District Launches New Website


admin October 14, 2014

Palmdale – The recently adopted and published District Strategic Plan provides a blueprint for how to best serve the Palmdale community. Within the five Key Initiatives, exceptional customer service and increased efficiency were guiding principles and motivation behind the creation and recent roll‐out of the new, easy‐to‐use website.

“Staying current with emerging or updated technology that provides the community access to important information, requests for services, or to pay their bills with convenience is a focus for the District and the IT Department,” said Jim Stanton, Information and Technology Manager. “The website took several months to develop, and we are very proud of the outcome.”

The District, along with help from Tripepi Smith & Associates, developed the new site which emphasizes improved transparency into District functions and Board decisions, while providing visitors with historical information, conservation program and rebate opportunities, access to public documents, comprehensive customer service options, and current news regarding statewide water issues that impact the residents.

“The people in this community are our most important asset,” said Kathy Mac Laren, District Board President.  “We appreciate our customer’s feedback regarding what works and doesn’t work for them, because it allows us to better understand how we can serve them more effectively.”

The new site features improved search functionality, an easy back end management system, a responsive design that scales to mobile devices, connectivity to third‐party applications for bill payment, RFP management for project bidding, and a clean design with rotating homepage images that are used to emphasize important District messages.

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Palmdale Water District

Palmdale Water District

The overall objective of the District is to make available the highest quality water at the lowest price.

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Stay cool & hydrated this week by drinking your tap water that is more regulated than bottled water! 💦 To learn more about the quality of your water, check out our annual water quality report at
www.palmdalewater.org. #StayHydrated #WaterQuality #PWD
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¡Mantente fresco e hidratado esta semana bebiendo tu agua del grifo que está más regulada que el agua embotellada! 💦 Para saber más sobre la calidad de tu agua, consulta nuestro informe anual sobre la calidad del agua en
www.palmdalewater.org. #MantenteHidratado #CalidadDelAgua #PWD
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Stay cool & hydrated this week by drinking your tap water that is more regulated than bottled water! 💦 To learn more about the quality of your water, check out our annual water quality report at
www.palmdalewater.org. #StayHydrated #WaterQuality #PWD 
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¡Mantente fresco e hidratado esta semana bebiendo tu agua del grifo que está más regulada que el agua embotellada! 💦 Para saber más sobre la calidad de tu agua, consulta nuestro informe anual sobre la calidad del agua en
www.palmdalewater.org. #MantenteHidratado #CalidadDelAgua #PWD

Comment on Facebook

PWD really cares about its customers and our community.

We're enhancing our infrastructure as part of the 3M Rehabilitation Project. Today, the #bestcrewever replaced a 1-inch air vac with a 2-inch air vac to boost surge protection in our system. Stay tuned for more updates on our ongoing projects! #PWD
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Estamos mejorando nuestra infraestructura como parte del Proyecto de Rehabilitación 3M. Hoy, el #bestcrewever ha sustituido un aspirador de aire de 1 pulgada por otro de 2 pulgadas para aumentar la protección contra sobretensiones en nuestro sistema. ¡Manténgase en sintonía para más actualizaciones sobre nuestros proyectos en curso! #PWD
... See MoreSee Less

Were enhancing our infrastructure as part of the 3M Rehabilitation Project. Today, the #BESTCREWEVER replaced a 1-inch air vac with a 2-inch air vac to boost surge protection in our system. Stay tuned for more updates on our ongoing projects! #PWD
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Estamos mejorando nuestra infraestructura como parte del Proyecto de Rehabilitación 3M. Hoy, el #BESTCREWEVER ha sustituido un aspirador de aire de 1 pulgada por otro de 2 pulgadas para aumentar la protección contra sobretensiones en nuestro sistema. ¡Manténgase en sintonía para más actualizaciones sobre nuestros proyectos en curso! #PWDImage attachmentImage attachment

Comment on Facebook

Great job everyone ‼️

PWD has secured a $14.8 million WIFIA loan from the EPA to fund the Pure Water Antelope Valley Demonstration Facility! 💧 Thank you, EPA, for supporting our journey toward a drought-proof future! Learn more at
www.purewaterav.org. #purewaterav #PWD #EPA
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¡PWD ha conseguido un préstamo WIFIA de 14,8 millones de dólares de la EPA para financiar las instalaciones de demostración de Pure Water Antelope Valley! 💧 ¡Gracias, EPA, por apoyar nuestro viaje hacia un futuro a prueba de sequías! Más información en www.purewaterav.org. #purewaterav #PWD #EPA
... See MoreSee Less

PWD has secured a $14.8 million WIFIA loan from the EPA to fund the Pure Water Antelope Valley Demonstration Facility! 💧 Thank you, EPA, for supporting our journey toward a drought-proof future! Learn more at
www.purewaterav.org. #PureWaterAV #PWD #EPA
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¡PWD ha conseguido un préstamo WIFIA de 14,8 millones de dólares de la EPA para financiar las instalaciones de demostración de Pure Water Antelope Valley! 💧 ¡Gracias, EPA, por apoyar nuestro viaje hacia un futuro a prueba de sequías! Más información en www.purewaterav.org. #PureWaterAV #PWD #EPA

Comment on Facebook

Another great PWD accomplishment‼️

Our Field Customer Care Team is here for you! You might see these familiar faces reading meters or driving around your neighborhood. They're always on the go & ready to help with a friendly smile, offering excellent service! 👋💧#PWD #WECARE
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Nuestro equipo de atención al cliente está a su disposición. Puede que vea estas caras familiares leyendo contadores o conduciendo por su vecindad. Siempre están en movimiento y listos para ayudar con una sonrisa amistosa, ¡ofreciendo un servicio excelente! 👋💧#PWD #WECARE
... See MoreSee Less

Our Field Customer Care Team is here for you! You might see these familiar faces reading meters or driving around your neighborhood. Theyre always on the go & ready to help with a friendly smile, offering excellent service! 👋💧#PWD #WECARE
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Nuestro equipo de atención al cliente está a su disposición. Puede que vea estas caras familiares leyendo contadores o conduciendo por su vecindad. Siempre están en movimiento y listos para ayudar con una sonrisa amistosa, ¡ofreciendo un servicio excelente! 👋💧#PWD #WECARE

Comment on Facebook

Keep up the great work 👍

Our field customer care staff is second to none.‼️

Working in this ongoing heat wave, our Op-Techs installed & tested the backup pumping system for the 3900" booster replacement. Swipe to see their dedication in action! 💪🔧 #PWD #OPTECHS
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Trabajando en esta ola de calor, nuestros técnicos instalaron y probaron el sistema de bombeo de reserva para la sustitución del compresor de 3900". ¡Desliza el dedo para ver su dedicación en acción! 💪🔧 #PWD #OPTECHS
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