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Palmdale Water District Launches New Website


admin October 14, 2014

Palmdale – The recently adopted and published District Strategic Plan provides a blueprint for how to best serve the Palmdale community. Within the five Key Initiatives, exceptional customer service and increased efficiency were guiding principles and motivation behind the creation and recent roll‐out of the new, easy‐to‐use website.

“Staying current with emerging or updated technology that provides the community access to important information, requests for services, or to pay their bills with convenience is a focus for the District and the IT Department,” said Jim Stanton, Information and Technology Manager. “The website took several months to develop, and we are very proud of the outcome.”

The District, along with help from Tripepi Smith & Associates, developed the new site which emphasizes improved transparency into District functions and Board decisions, while providing visitors with historical information, conservation program and rebate opportunities, access to public documents, comprehensive customer service options, and current news regarding statewide water issues that impact the residents.

“The people in this community are our most important asset,” said Kathy Mac Laren, District Board President.  “We appreciate our customer’s feedback regarding what works and doesn’t work for them, because it allows us to better understand how we can serve them more effectively.”

The new site features improved search functionality, an easy back end management system, a responsive design that scales to mobile devices, connectivity to third‐party applications for bill payment, RFP management for project bidding, and a clean design with rotating homepage images that are used to emphasize important District messages.

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Palmdale Water District

Palmdale Water District

The overall objective of the District is to make available the highest quality water at the lowest price.

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Our Customer Care Field Reps are always on the move taking care of the customers! Recently, they were changing a broken meter. Great job, team! #PWD #WaterPros
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Nuestros representantes de atención al cliente están siempre en movimiento atendiendo a los clientes. Recientemente, estuvieron cambiando un contador averiado. ¡Gran trabajo, equipo! #PWD #WaterPros
... See MoreSee Less

Our Customer Care Field Reps are always on the move taking care of the customers! Recently, they were changing a broken meter. Great job, team! #PWD #WATERPROS 
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Nuestros representantes de atención al cliente están siempre en movimiento atendiendo a los clientes. Recientemente, estuvieron cambiando un contador averiado. ¡Gran trabajo, equipo! #PWD #WATERPROS

Comment on Facebook

PWD continues to provide customer care second to none.

The PWD 2024 Rate Assistance Program is full! Mark your calendars to apply in November 2024. For questions & more information, visit our main office or call 661-941-4111. #PWD #RAP
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¡El Programa de Asistencia de Tarifas PWD 2024 está completo! Marque sus calendarios para aplicar de nuevo en noviembre de 2024. Para preguntas y más información, visite nuestra oficina principal o llame al 661-941-4111. #PWD #RAP
... See MoreSee Less

The PWD 2024 Rate Assistance Program is full! Mark your calendars to apply in November 2024. For questions & more information, visit our main office or call 661-941-4111. #PWD #RAP
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¡El Programa de Asistencia de Tarifas PWD 2024 está completo! Marque sus calendarios para aplicar de nuevo en noviembre de 2024. Para preguntas y más información, visite nuestra oficina principal o llame al 661-941-4111. #PWD #RAP

Comment on Facebook

Totally a money $aving program‼️

In observance of Presidents Day, our office will be closed on Monday, 2/19. If you need assistance, please call or visit our office before 6 p.m. Thursday, 2/15. For emergencies after hours, call 661-947-4114. #HolidayClosure #PWD
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El lunes 19 de Febrero nuestra oficina permanecerá cerrada por el Día de los Presidentes. Si necesita ayuda, por favor llame o visite nuestra oficina antes de las 6 p.m. Jueves, 2/15. Para emergencias después de horas, llame al 661-947-4114. #CierreFestivo #PWD
... See MoreSee Less

In observance of Presidents Day, our office will be closed on Monday, 2/19. If you need assistance, please call or visit our office before 6 p.m. Thursday, 2/15. For emergencies after hours, call 661-947-4114. #HolidayClosure #PWD
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El lunes 19 de Febrero nuestra oficina permanecerá cerrada por el Día de los Presidentes. Si necesita ayuda, por favor llame o visite nuestra oficina antes de las 6 p.m. Jueves, 2/15. Para emergencias después de horas, llame al 661-947-4114. #CierreFestivo #PWD

It's winter maintenance week at the Leslie O. Carter Water Treatment Plant! Kudos to Op-Techs Mike Childs & Brian Toner for their hard work cleaning the sludge from the wash sediment basin. 👏 #PWD #WATERPROS
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Es la semana de mantenimiento de invierno en la Planta de Tratamiento de Agua Leslie O. Carter. Kudos a Op-Techs Mike Childs & Brian Toner por su gran trabajo limpiando el lodo de la balsa de sedimentos de lavado. 👏 #PWD #WATERPROS
... See MoreSee Less

Its winter maintenance week at the Leslie O. Carter Water Treatment Plant! Kudos to Op-Techs Mike Childs & Brian Toner for their hard work cleaning the sludge from the wash sediment basin. 👏 #PWD #WATERPROS
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Es la semana de mantenimiento de invierno en la Planta de Tratamiento de Agua Leslie O. Carter. Kudos a Op-Techs Mike Childs & Brian Toner por su gran trabajo limpiando el lodo de la balsa de sedimentos de lavado. 👏 #PWD #WATERPROS

Comment on Facebook

Es bueno saber que están haciendo un gran trabajo.

PWD saving ratepayers money every chance they get.

Congrats to new PWD Board Director Cynthia Sanchez! She was appointed by the Board tonight to fill the Division 3 vacancy. The Board voted unanimously for Director Sanchez, a 19-year Palmdale resident & nurse at Kaiser Permanente. Welcome to PWD, Director Sanchez! #PWD
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Felicidades a la nueva directora de la mesa directiva de PWD: Cynthia Sanchez! Ella fué asignada esta noche por la directiva para ocupar el puesto vacante en la Division 3. La Directiva votó unanimamente por la directora Sanchez, ella ha sido residente de Palmdale por 19 años al igual que enfermera de Kaiser Permanente.
Bienvenida a PWD, Directora Sanchez! #PWD
... See MoreSee Less

Congrats to new PWD Board Director Cynthia Sanchez! She was appointed by the Board tonight to fill the Division 3 vacancy. The Board voted unanimously for Director Sanchez, a 19-year Palmdale resident & nurse at Kaiser Permanente. Welcome to PWD, Director Sanchez! #PWD
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Felicidades a la nueva directora de la mesa directiva de PWD: Cynthia Sanchez!  Ella fué asignada esta noche por la directiva para ocupar el puesto vacante en la Division 3. La Directiva votó unanimamente por la directora Sanchez, ella ha sido residente de Palmdale por 19 años al igual que enfermera de Kaiser Permanente. 
Bienvenida a PWD, Directora Sanchez! #PWDImage attachmentImage attachment

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Congratulations 🎉

Congratulations

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