We are committed to providing clean, safe water to more than 116,000 people who depend on us daily for this service. Our dedicated employees continue to work to carry on our mission to serve our customers. Our work is considered essential service by government, so we will always be here testing water, fixing pipes, checking meters, processing payments and everything else we do on a regular basis. Please be assured that we will always be here to make sure that there are no water disruptions.
Although there is still much to know about COVID-19, one important thing to understand is that your tap water is safe to drink. Palmdale Water District has an advanced water treatment process that removes and kills viruses, including the coronavirus, bacteria and other pathogens. In our lab, we continuously monitor the water being treated and delivered to you. Each year, more than 3,500 samples are collected and about 18,000 tests are done. Your tap water is more regulated than bottled water. The State Water Board’s Division of Drinking water sets forth and enforces drinking water standards that ensure the delivery of pure, safe and potable water. According to the Centers for Disease Control and Prevention, COVID-19 is transmitted person to person, not through water.
To protect the health of our staff and customers, our lobby is closed to all visitors. If you need to pay your water bill, you can pay on our website, by phone, by mail or by the drop-box outside of our building. You can also pay with cash at 7-Eleven, Family Dollar or ACE Cash Express locations. If you need to start or stop your water service, it can be done online at palmdalewater.org. Contact our Customer Care Department at 661-947-4111 with any questions.
Palmdale Water District has suspended water shut-offs. We understand this is a difficult time for all of us and know that water is critical during the pandemic. We urge everyone to stay healthy by washing their hands for 20 seconds or more throughout the day to ward off the virus.
As allowed by the state of California during the COVID-19 pandemic, the Palmdale Water District Board meetings will be held via teleconferencing. The call number is 877-402-9757, and the access code is 8384110 for the March 23, 2020 Board meeting. Information for future Board meetings will be included on the meeting agenda.
State Water Board Division of Drinking Water
Centers for Disease Control and Prevention
U.S. Environmental Protection Agency
California Department of Public Health
State of California
County of Los Angeles Public Health
Employment Development Department – State of California