If you are looking for the answer to a specific question you can search using the field in the navigation bar above, or narrow down results by clicking on one of the categories to the left. Clicking on any of the headings below will unfold a series of questions and answers in that category.
Customers with concerns or questions about their bill should contact PWD at 661-947-4111 option 2, and discuss it with a Customer Care Representative.
Please set up autopay to ensure no interruption of water service. To enroll, please use the pin provided on your water bill.
Most water meters are located at the front of your property at either the property line near the sidewalk or street. The District uses a “speedometer” type meter that works like the odometer in your car… except that it records cubic feet of water instead of miles traveled. The series of numbers in the odometer reflect your water consumption in units of 100 cubic feet (=748 gallons of water). Read the numbers left to right, but don’t include the last two numbers on the far right. For example, if last month’s reading of 004500 units is subtracted from this month’s reading of 006500, then 2000 cubic feet for water usage that has been logged. This in turn equates to 20 units of billable usage. This is what would be reflected on your bill.
If you receive a water bill, which is unusually high, you may have a water leak. If you suspect a water leak there are some things you can do to find out. Read your water meter – use your water meter to check for leaks in your home. Start by turning off all faucets and water-using appliances. Make sure no one uses water during the test period. Take a reading on your meter; wait about 30 minutes then take a second reading. If the dial has moved, you have a leak.Is the leak inside or outside your home? Turn off your house valve (emergency shut-off valve, usually found below your hose spigot) and repeat the above process. If the dial has moved, the leak is between your meter and your home, otherwise, your leak is located inside your home, or in the pipes under your home.
- Check for leaking toilets. The most common source of leaks is in the toilet. Check all toilets for leaks by placing a few drops of food coloring in the tank. If after one hour the dye shows up in the bowl, the toilet has a leak.
- Check for leaking faucets. The next place to check for leaks is your sink and bathtub faucets. One drop of water per second wastes 2,7000 gallons of water per year! Replacing the rubber O-ring or washer inside the valve can usually repair dripping faucets.
If you have taken the above steps to detect and correct the water leak and your consumption continues to increase, please call the District at 661-947-4111 option 2, to speak to a customer service representative.
Unless you have a valve on the house-side of the meter, the angle stop valve on the street side of the water meter must be shut off by Palmdale Water District. During office hours, call us at (661) 947-4111, and after hours (and weekends) call us at 661-947-4114.Note: If a consumer is found to be responsible to any damage done to District property, such damages shall be reimbursed to the District at cost plus administrative overhead. If responsibility for damage is not known, charges will be made to the current consumer or property owner. Example: If an angle stop valve becomes damaged by the consumer during normal District hours, the cost will be assessed at $440.00. After hours repairs for same damage will be assessed at $600.00.
After office hours and weekends call (661) 947-4114 in case of emergency. If a pipe breaks, you may need to have your water turned off if you don’t have a shutoff valve on the house side of the meter. For customer service questions, please wait to call (661) 947-4111 during our regular office hours of 8 a.m. to 5 p.m. Effective Monday, February 23rd, 2015 regular office hours will be Monday – Thursday, 8 a.m. to 6 p.m.Note: If a consumer is found to be responsible to any damage done to District property, such damages shall be reimbursed to the District at cost plus administrative overhead. If responsibility for damage is not known, charges will be made to the current consumer or property owner. Example: If an angle stop valve becomes damaged by the consumer during normal District hours, the cost will be assessed at $440. After hours repairs for same damage will be assessed at $600.
Palmdale Water District authors a yearly report on the status of our water quality. To read the most recent report (or access past reports) click here. You can read more about water quality within the Palmdale Water District by clicking here.
Water is generally milky or white in appearance due to bubbles in the water. Click here for a simple way to test your water to see if it has bubbles, or if it should be tested.
If there has been recent construction in your area the construction may have released rust from pipes. Run the tap until the water clears. It should clear up after several minutes.
If you have just returned from vacation the water may have become stagnant. Run the tap until the water clears. It should clear up fairly quickly.
If you have a home water softener or carbon filter home water treatment devices can malfunction and release particles into the water. Follow manufacturer’s maintenance instructions.
If you believe the problem is from our water supply, please call 661-947-4111 and request a water quality investigation.
This is due to water hardness which is caused by calcium and magnesium. Health authorities generally agree that the hardness of drinking water normally encountered has no adverse effect on human health. You may choose to get a home water softening system to help with the hard water issues, however, there are pros and cons to using in-home water softening systems. Please research to determine if it is advisable for your situation.
Click here for our handout on finding and fixing leaks.
There are a few easy steps to follow if you suspect a leak on your property. Start by turning off all faucets and water-using appliances. Make sure no one uses water during the test period. Next, go out to your meter and look for the red triangle on the face of the meter. If the red triangle is turning, you have a leak somewhere on your property.
Is the leak inside or outside your home? Turn off your house valve (emergency shut-off valve, usually found below your hose spigot) and repeat the above process. If the dial has moved, the leak is between your meter and your home, otherwise, your leak is located inside your home, or in the pipes under your home.
Check for leaking toilets by placing a few drops of food coloring in the tank. If after one hour the dye shows up in the bowl, the toilet has a leak.
Check for leaky faucets. Replacing the rubber O-ring or washer inside the valve can usually repair dripping faucets.
What is a pressure regulator?
A pressure regulator is a device that reduces water pressure to your house when the pressure in the street is above 80 pounds per square inch. Pressure regulators may be installed on the service line that comes into the house from the meter. District staff are available to help determine if you have a pressure regulator, however, any adjustments or repairs are the responsibility of the property owner.
How and when can I get my deposit refunded to me?
A deposit made with the District for a “Single Family Residence” is refundable after one (1) year provided that the customer makes a request in writing (Deposit Refund Request Form – Spanish) and the customer meeting all the requirements of the Districts rules and regulation Section 10.03.B “Refund of Deposit (Single Family Residences Only)” as further outlined below:
- As per section10.03.B.2.b – Customer has not incurred any additional disconnect charges on the account.
- As per section 10.03.B.2.c – Customer has not had any additional checks returned from the bank (e.g. insufficient funds), rejected electronic funds transfer or any credit card chargebacks.
No. Palmdale Lake and Palmdale Dam are owned and operated by Palmdale Water District. The Fin and Feather Club has leased the lake and area for their recreational activities for more than 50 years. In return, the club maintains strict guidelines to ensure the water quality for the District’s customers.
When old pipes are replaced or new ones are installed, the pipes must be disinfected with chlorine before they are connected into the District’s system. After a day or two, water is flushed through the pipes to rinse out the chlorine before the pipes are put into use. In addition, the District regularly runs water through the system to flush where stagnant water can collect. This type of work is done to assure water quality to our valued customers.
Water shut-off valves are usually located where the plumbing comes into the house near the front yard hose bib. Some older homes may not have a shut-off valve so if you need to make repairs you should call the District at (661) 947-4111 and we will send a service technician out to turn the water off at the meter. Note: If a consumer is found to be responsible for any damage done to District property, such damages shall be reimbursed to the District at cost plus administrative overhead. If responsibility for damage is not known, charges will be made to the current consumer or property owner. Example: If an angle stop valve becomes damaged by the consumer during normal District hours, the cost will be assessed at $440. After hours repairs for the same damage will be assessed at $600.
If you would like the option of shutting off water to your property on your own, you may install a shut-off valve. The Palmdale Water District recommends hiring a professional to install shut-off valves, however if you choose to do it yourself, we have provided a sample to download. Please be aware that the angle stop valve on the street side of the water meter must be shut off by Palmdale Water District. During office hours, call us at 661-947-4111, and after hours (and weekends) call us at 661-947-4114. If the consumer fails to contact the water District to shut off the District angle stop valve, the consumer could damage the valve and will be held responsible to reimburse the District to repair the valve. Think you may have a leak? Click here for instructions on how to detect leaks.
The best way to keep pipes from freezing is to insolate or wrap exposed pipes, faucets, and valves. This can be done with foam insulating tubes or self-stick insulating tape. It’s also helpful to disconnect garden hoses and close inside valves for outside taps. If your pipes do happen to freeze, a warm towel may help them defrost or as the day warms up the pipes may thaw on their own. If your pipes freeze and break, turn the water off at your water shut-off valve, not at the water meter.
The best way to file a customer service complaint is by email.
The District obtains all ETO data from the California Irrigation Management Information System (CMIS) provided by the Department of Water Resources, Office of Water Efficiency. Station detail report for Station 197, the station that covers the District, can be found at CMIS 197.
Applications and qualifying model lists for all of our rebate programs are available on the Rebate page of Palmdale Water District website. Further information can be obtained by contacting a representative in the conservation department at 661-947-4111 x 1001 or 661-456-1001.
There’s one (1) application available for most programs. Please read the application and qualifying materials before signing up for any program or rebate. Rebate applications must be filled out completely, please include proper manufactures’ make and model numbers when applicable and sign each application, attached with the original receipt of purchase.
Palmdale Water District currently provides rebates for High-Efficiency Clothes Washers (HECW), High-Efficiency Toilets (HET 1.28 gallon per flush). Please visit So Cal Water for qualifying products.
Which programs or other rebates are available?
The District has developed a Water-wise Landscape Conservation Program. The Palmdale Water District (PWD) is offering owners a cash rebate of up to $1,500.00 per household as an incentive to convert to a water-wise landscape. This rebate is only for front yards, with water-wise landscaping, regardless of yard condition.
Where do I send my application?
Palmdale Water District
2029 E. Avenue Q
Palmdale CA, 93550
Include all necessary receipts, application forms, and signatures.
How long does the rebate process normally take?
PWD customers can generally expect to receive a rebate within four to six weeks, beginning after a completed application has been received.
I can’t view a rebate application and/or model list on the Palmdale Water District website. What should I do?
First, please make sure your Adobe Acrobat software is up-to-date. If you are still having trouble viewing any PDF of a rebate-related document on our website, you may contact a representative in Palmdale Water District’s conservation department at 661-947-4111 x1001 to request copies to pick up at the main office, or to be mailed to you.
No. The District will accept a simple hand-drawn layout of your proposed new landscape, including a list of what plants will be used.
The WWLC Program requires that PWD customers follow the City of Palmdale’s approved plant list guidelines or plants in the booklet “Plants for California High Desert”. When plants mature they must cover at least sixty percent (60%) of the converted area. WWLC program applicants should retain any existing trees as they are a valuable resource and provide shade to the home and landscape. Click here to view the City of Palmdale’s landscape ordinance.
The PWD will accept artificial turf as a substitute for irrigated lawn. Any artificial turf must be permeable (allowing both air and water to pass through freely) and must meet all other program terms* and conditions including, but not limited to, compliance with installation standards.
*It is the sole responsibility of the applicant to ensure that all laws, rules, and appropriate HOA and CC&R policies that may apply are anticipated when commencing a landscaping project. Applicants should also check with the City of Palmdale regarding its laws, rules and ordinances, as well as for appropriate plants and materials. Click here to view the City of Palmdale’s landscape ordinance.
The District will not allow credit if a non-permeable product is used. Permeable products include permeable pavement, gravel, or brick or flagstone with permeable, mortarless materials for grout lines (such as sand and gravel). All of these options reduce the amount of water runoff by allowing water to pass through the surface and be absorbed into the soil beneath. Keep in mind that the conversion area must still meet the sixty percent (60%) living plant coverage requirement.
Does reducing grass increase our carbon footprint?
Surprisingly no, see the following document for more information Grass and Carbon Footprint.
May I receive a rebate for replacing my high-water use grass with a lower-water use grass?
No. This program provides an incentive to convert grass to alternative types of landscaping, including trees, shrubs and groundcovers. These use less water than even the lowest water use grass. However, the District does encourage homeowners to use low water use grass in those areas where grass is needed or desired.
If I have children and/or a dog, how do I incorporate water-efficient landscaping into my yard?
One of the seven principles of water-efficient landscaping is functional lawn areas. An applicant does not have to eliminate all of its lawn areas to participate. Some conversion projects simply involve reducing the amount of lawn area or creating a buffer area around the edge of an existing lawn Fronts yards only with a minimum of 400 square feet.
What if my Homeowner’s Association or CC&R’s require me to keep grass in my yard?
It is the sole responsibility of the applicant to ensure that all laws, rules, and appropriate HOA and CC&R policies that may apply are anticipated when commencing a landscaping project. Applicants should also check with the City of Palmdale regarding its laws, rules and ordinances, as well as for appropriate plants and materials. Please see the City of Palmdale’s related ordinances here for more information.
What is mulch and why is it required?
The most common types of mulch are decorative rock or bark. Mulch helps maintain the moisture level. Wood mulches help retain the temperature of the soil. Without mulch, wind and heat pull the moisture out of the soil and more water is then needed to keep plants healthy. Also, the temperature of the soil constantly fluctuates causing plants a lot of stress. Additional benefits include the reduction of weed growth, erosion and certain insect diseases. The City of Palmdale’s ordinances and engineering standards only require 2″ of mulch although 3 inches or more gives you better protection from weeds.
I have many plants surrounding the grass that I’m removing. Will these plants count toward the sixty percent (60%) coverage requirement?
Yes. Existing plants or shrubs may be used as part of the sixty percent (60%) conversion factor that need to be shown on your design drawing and identified as existing.
Why does the District require plants?
This program encourages the use of water-efficient landscaping, and the District promotes attractive landscaping in order to encourage others to participate in the program. Trees, shrubs and groundcovers provide shade, absorb carbon dioxide, supply oxygen, reduce soil erosion, give wildlife a home, decrease energy use, reduce stormwater runoff, and save water.
Do plants have to cover sixty percent (60%) of the conversion area when you come and inspect my landscape?
An applicant may choose plants of any size. Planting smaller plants (1 gallon) are less expensive and have a tendency to adapt better to their new environment. The District uses the full mature value of the plant type to determine plant coverage. The District has a plant coverage worksheet that you must submit with your landscape design.
I don’t like the desert look. What are my options?
Water-efficient landscaping can consist of much more than rocks and cactus. There are hundreds of plants that use very little, if any, water. With proper design and plant selection, an applicant can accomplish almost any desired look and still save water.
Do I have to use a weed barrier?
No. Weed barriers are generally recommended in areas that have a particular weed problem (i.e. areas where Bermuda grass is being removed or under permeable surfaces such as patios and walkways where plants will not be grown). If a weed barrier is used, the District requires that it be permeable allowing both water and air to penetrate. PWD customers are advised to check with the City of Palmdale for approved materials. Please see the City of Palmdale’s related ordinances for more information.
Why do I need a filter and pressure regulator?
The emitters on a drip irrigation system have very small openings for water to pass through. A filter prevents sediment from clogging emitters, ensuring that plants will get the correct amount of water. A pressure regulator keeps the irrigation system at the manufacturer’s recommended pressure (usually between 20 and 40 pounds per square inch). Not installing a pressure regulator may cause fittings and lines to fail, creating wasteful breaks and leaks in irrigation systems.
What is considered to be an efficient irrigation system?
The installation of an efficient irrigation system begins with good design. A low volume drip system is a proper choice for trees, plants and shrubs applying water directly to the plant’s roots. For turf areas, systems must apply water uniformly over the desired area with a minimum of overspray into adjacent areas. There are sprinkler heads on the market today that offer low precipitation rates (such as rotating spray heads) and that save water and allow the soil to absorb the applied water, minimizing any runoff. The District recommends installing a smart irrigation Controller that (after proper programming) automatically adjusts itself to provide the right amount of water to your landscape. PWD customers should also check with the City of Palmdale for proper irrigation systems. The City of Palmdale requires a pressure compensating bubbler in deep water wells on both sides of any tree on all new landscaping. Please see the City of Palmdale’s related ordinances here for more information.
What do I need to send in to get the rebate?
Palmdale Water District customers interested in participating in the WWLC program must complete an official application prior to beginning any landscaping work. Landscaping changes made before the application is approved will not qualify for the WWLC program. Please download the Palmdale Water District’s WWLC Application. You will receive a “Notice to Proceed” when your application has been approved.
Where can I go to dispose of my grass?
Check with Waste Management in Palmdale – 1200 West City Ranch Rd, (661) 947-7197.
How long does the rebate process take?
It takes approximately six (6-8) weeks from the approved post inspection date before a rebate check is mailed out.