Who do I contact if I have questions about my bill?
At vacation time, what should I do about paying my water bills?
Where is my water meter located and how do I read it?
What happens if I feel I have been over-billed?

How do I turn my water off at the meter for either repairs or in an emergency?
What do we do if we have an emergency after hours?

How do I find out if I have a leak on my property?
What is a pressure regulator?

Does Palmdale Fin and Feather Club own the Palmdale Lake and Dam?
Why does Palmdale Water District let water run down the street?
Where is my water shutoff valve?
How do I keep my outside pipes from freezing during the winter months?

If you receive a water bill, which is unusually high, you may have a water leak. If you suspect a water leak there are some things you can do to find out. Read your water meter – use your water meter to check for leaks in your home. Start by turning off all faucets and water-using appliances. Make sure no one uses water during the test period. Take a reading on your meter; wait about 30 minutes then take a second reading. If the dial has moved, you have a leak.

Is the leak inside or outside your home? Turn off your house valve (emergency shut-off valve, usually found below your hose spigot) and repeat the above process. If the dial has moved, the leak is between your meter and your home, otherwise, your leak is located inside your home, or in the pipes under your home.

• Check for toilets that run . . . the most common source of leaks is in the toilet. Check all toilets for leaks by placing a few drops of food coloring in the tank. If after one hour the dye shows up in the bowl, the toilet has a leak.

• Check for leaky faucets . . . the next place to check for leaks is your sink and bathtub faucets. One drop of water per second wastes 2,7000 gallons of water per year! Replacing the rubber O-ring or washer inside the valve can usually repair dripping faucets.

If you have taken the above steps to detect and correct the water leak and your consumption continues to increase, please call the District at (661) 947-4111 option 2, to speak to a customer service representative.

Unless you have a valve on the house-side of the meter, the angle stop valve on the street side of the water meter must be shut off by Palmdale Water District. During office hours, call us at (661) 947-4111, and after hours (and weekends) call us at (661) 947-4114.

Note: If a consumer is found to be responsible to any damage done to District property, such damages shall be reimbursed to the District at cost plus administrative overhead. If responsibility for damage is not known, charges will be made to the current consumer or property owner.

Example: If an angle stop valve becomes damaged by the consumer during normal District hours, the cost will be assessed at $440.00. After hours repairs for same damage will be assessed at $600.00.

After office hours and weekends call (661) 947-4114 in case of emergency. If a pipe breaks,
you may need to have your water turned off if you don't have a shutoff valve on the house side
of the meter. For customer service questions, please wait to call (661) 947-4111 during our
regular office hours of 8 a.m. to 5 p.m.

Note: If a consumer is found to be responsible to any damage done to District property, such damages shall be reimbursed to the District at cost plus administrative overhead. If responsibility for damage is not known, charges will be made to the current consumer or property owner.

Example: If an angle stop valve becomes damaged by the consumer during normal District hours, the cost will be assessed at $440.00. After hours repairs for same damage will be assessed at $600.00.

How do I find out if I have a leak on my property?

• Check for toilets that run . . . the most common source of leaks is in the toilet. Check all toilets for leaks by placing a few drops of food coloring in the tank. If after one hour the dye shows up in the bowl, the toilet has a leak.

• Check for leaky faucets . . . the next place to check for leaks is your sink and bathtub faucets. One drop of water per second wastes 2,7000 gallons of water per year! Replacing the rubber O-ring or washer inside the valve can usually repair dripping faucets.

What is a pressure regulator?

Does Palmdale Fin and Feather Club own and maintain the Palmdale Lake and Dam?

Why does Palmdale Water District let water run down the street?

Where is my water shutoff valve?

Water shut-off valves are usually located where the plumbing comes into the house near the front yard hose bib. Some older homes may not have a shut-off valve so if you need to make repairs you should call the District at (661) 947-4111 and we will send a service technician out to turn the water off at the meter.

Note: If a consumer is found to be responsible to any damage done to District property, such damages shall be reimbursed to the District at cost plus administrative overhead. If responsibility for damage is not known, charges will be made to the current consumer or property owner.

How do I keep my outside pipes from freezing during the winter months?

The best way to keep pipes from freezing is to insolate or wrap exposed pipes, faucets, and valves. This can be done with foam insulating tubes or self-stick insulating tape. It's also helpful to disconnect garden hoses and close inside valves for outside taps.

If your pipes do happen to freeze, a warm towel may help them defrost or as the day warms up the pipes may thaw on their own. If your pipes freeze and break, turn the water off at your water shut-off valve, not at the water meter.