REO Accounts
The Palmdale Water District sees an REO as a Real Estate Agent (Broker) of Residential Property who has been contacted by the Mortgage Company (Lending Institution) who is/will be the legal owner of a single family residence or parcel. The Lender has contacted the broker to assume responsibility for all water related billing and charges. The following will help you assemble the required document packet that may be faxed or presented to a PWD representative in person.

Do not attempt to turn on your Water Service Yourself!
Note: If a consumer is found to be responsible to any damage done to District property, such damages shall be reimbursed to the District at cost plus administrative overhead. If responsibility for damage is not known, charges will be made to the current consumer or property owner.

STEP 1 - Service Application

The fields within the PDF Forms supplied, can be filled out from your computer keyboard prior to printing. All signatures are required to be hand written.

QUICK CHECK - Have you completed all the steps listed below?

Service Application

Establish Credit

Proof Ownership

Proof of Identity

Cover Sheet

The completion of a Service Application is required for all new account applicants as well as a new account setup fee of $40.00 ($25 for current existing customers). Included in the Application form is a Credit check waiver in lieu of a cash deposit. Refer to step 2 for a detailed explanation regarding credit worthiness.

SERVICE APPLICATION FORM in Printable PDF

STEP 2 - Establishment of Credit

The Palmdale Water District requires a deposit for most residential services in the amount of $200.00 (refundable upon meeting District criteria). In lieu of this requirement the District can run a credit check to determine credit worthiness in which case the initial deposit may be waived.

CREDIT FORM included in Service Application Form (above)

STEP 3 – Other Documents Needed

Other Documents that must be submitted at time of application a copy of the Authorization to List and Sell from Mortgage lender (or Assignment Agreement letter, Listing Agreement), and a copy of the grant deed, trustees deed upon sale or Notice of Trustee Sale.

STEP 4 - Proof of Identity

Proof of identity must be submitted at time of application and would include, but not be limited to, a copy of applicant's valid picture ID with signature. Examples include, a valid State driver's license, valid U.S. Military identification card, or California Identification (ID) card.

If obtaining the water service in a company name we will also need DBA/articles of incorporation as well as an authorized signers list on company letterhead.

STEP 5 - Final Check List and Cover Sheet

For your convenience, we have included a printable cover sheet and checklist that may be used to accompany your document package via FAX transmission (661) 456-1086, or personal delivery to our customer service department. You can fax your service request documents however we do not offer same day service on faxes as it can take up to 7 business days to process. If you need water service turned on the same day you must personally deliver the applicable documents to the customer service department on or before 3:30 p.m. excluding weekends or holidays.

Check List Cover Sheet in Printable PDF

Issues that can delay or cause your application from being processed include the following:

If Proof of Ownership, or Proof of Identity are not present upon initial application submission the application will be denied.
Unsigned water service application.
If credit is deemed unworthy, the applicant will be notified by a District authorized representative to obtain required deposit for service activation.
Non-Payment of Application and credit check inquiry charges.
Do Not attempt to turn on your Water Service Customers

Customers who request activation of service shall be responsible for damage resulting from such activation due to open or faulty piping and/or fixtures on the customer's property.