Customer Service

Customer Service

Report Emergency

To report a water-related emergency, call 661-947-4114.


Customer Service Complaint

To report a customer service complaint please email.


Pay Bill

At the Palmdale Water District, we understand our customers' needs for variety of payment options when paying their bills. Therefore we offer several different payment options. Click here for bill payment options.


Account Information

For account management services or to manage your account online, click here.


Apply for Service

Establishing water service with the Palmdale Water District is easy.  All of the information you need to get started is available on our website.  To better serve you, we have assembled a step-by-step guide with printable forms and documents  to assist you in getting your water service established.  Click here to get started.


Apply for Variance or Adjustments

If your household number exceeds 4 people and you would like to request a variance for increased water allocation or if you would like to apply for a leak adjustment, click here.


Water Rates/Fee Schedule

Do you know your current water rate? Visit our Water Rates page to learn how your water rates are established and also view the rate history for the Palmdale Water District. This page is also useful if you would like to view bill circulation examples for given zones and water consumption data. Click here to continue to the Water Rates page.


Service Regulations

To review the PWD's Service Regulations, click here.


Single Family Residence Deposit Refund Request Form

To review the PWD's Deposit Refund Request Form, click here.


Frequently Asked Questions

For more information or if you have questions, visit our Frequently Asked Questions page.


High Usage Tier Adjustment

Palmdale Water District is adjusting the water rates for customers whose water use is above their monthly allotment by equalizing the high usage tiers between customer classes. This corrects a technical flaw in the water rate structure. Click here for more information.

Palmdale Water District - Then
Palmdale Water District - Now

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Office Hours
The Palmdale Water District is open Monday through Friday from 8:00 AM until 5:00 PM, excluding holidays.

Customer Service
Telephone: 661-947-4111 option 2
Fax: 661-456-1086

After Hours?
If you have a water related emergency that requires water shut off, call (661) 947-4114.

Zone Information
Do you know which zone you are in? The Palmdale Water District is currently divided into four service zones covering areas in East and West Palmdale. Visit the Zone Information page to view Zone Maps and to locate the Zone Water Rates applicable to your interests.

"Providing high quality water to our current and future customers at a reasonable cost."